Shipping policy

Order Processing

All orders aim to be processed within 3–5 business days (Monday–Friday, excluding public holidays).

Please note:

  • The 3–5 business day timeframe is a guide only.

  • Processing times may vary depending on order volume, stock availability, public holidays, carrier delays, or unforeseen circumstances.

  • Estimated dispatch or delivery dates shown on product pages are indicative only and are not guaranteed timeframes.

During peak periods, promotions, supply chain disruptions, technical outages, or other operational impacts, processing times may be extended. We appreciate your patience and understanding in such situations.

Once your order has been dispatched, you will receive a confirmation email with tracking details.

Shipping Timeframes

After dispatch, estimated delivery timeframes are:

Standard Shipping (Australia)
Approximately 2–8 business days depending on location.

Express Shipping (Australia)
Approximately 1–4 business days depending on location.

Delivery timeframes are estimates provided by the carrier and are outside of our control. These timeframes are not guaranteed and may vary.

Delays

While we work hard to dispatch and deliver orders promptly, delays can occur due to:

  • High order volumes

  • Carrier network disruptions

  • Severe weather events

  • Public holidays

  • Supply chain interruptions

  • Technical issues

  • Incomplete or incorrect address information

  • Events outside of our reasonable control

Burner GPS is not liable for delays once an order has been dispatched or for delays caused by circumstances beyond our control.

If a delay occurs, we will make reasonable efforts to provide updates where available.

Tracking

Tracking details are provided once an order has been shipped. Please allow up to 24 hours for tracking updates to become active.

Incorrect Shipping Information

Customers are responsible for ensuring all shipping details are accurate at checkout. If an order is returned due to incorrect or incomplete information:

  • Re-shipping fees may apply.

  • Original shipping costs are non-refundable.

Lost or Damaged Parcels

If your parcel is lost or arrives damaged, please contact us within 5 business days of delivery (or expected delivery date). We will liaise with the carrier to investigate and resolve the issue.

Questions

For any shipping-related inquiries, please contact our support team and include your order number for faster assistance.